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IT is far more than just installing computers or fixing random technology problems. It’s a multi-faceted discipline, and requires a comprehensive, multi-faceted approach. We organize our services with the major stages of the IT lifecycle – starting with early-stage planning and progressing all the way through to retirement. In well-managed environments, all stages require proper attention.
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IT is far more than just installing computers or fixing random technology problems. It’s a multi-faceted discipline, and requires a comprehensive, multi-faceted approach. We organize our services with the major stages of the IT lifecycle – starting with early-stage planning and progressing all the way through to retirement. In well-managed environments, all stages require proper attention.
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Our model of service delivery gives you complete flexibility – we can act as your virtual IT department and provide a fully-managed solution, or we can assist you with very specific functions or projects. We can work alongside your in-house IT teams, and work around your particular budget parameters. Whether your environment is on-premises, in the cloud or a hybrid mix, we’re here to help.
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Our model of service delivery gives you complete flexibility – we can act as your virtual IT department and provide a fully-managed solution, or we can assist you with very specific functions or projects. We can work alongside your in-house IT teams, and work around your particular budget parameters. Whether your environment is on-premises, in the cloud or a hybrid mix, we’re here to help.
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We constantly strive to deliver excellent results and a superior customer experience. We are thorough, meticulous and organized. We work carefully, document and test extensively. The work we do, the advice we give, and the premium products we use – everything – is focused on quality and reliability. We do things right, and don’t believe in taking shortcuts.
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We constantly strive to deliver excellent results and a superior customer experience. We are thorough, meticulous and organized. We work carefully, document and test extensively. The work we do, the advice we give, and the premium products we use – everything – is focused on quality and reliability. We do things right, and don’t believe in taking shortcuts.
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Auditing and discovery
We determine what assets and technologies you have, where things are, how they are being used and fit together. Our report gives you a snapshot of your IT environment and can be used as a basis for planning.
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Needs assessment
In consultation with you, we discuss your business needs, goals and challenges. We then determine your corresponding networking, system and infrastructure needs.
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Auditing and discovery
We determine what assets and technologies you have, where things are, how they are being used and fit together. Our report gives you a snapshot of your IT environment and can be used as a basis for planning.
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Needs assessment
In consultation with you, we discuss your business needs, goals and challenges. We then determine your corresponding networking, system and infrastructure needs.
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Consulting
- Specs
- Research
- Proof-of-concepts
- Project management
- Procurement
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Solution design and capacity planning
We design IT solutions that solve problems, satisfy your needs, and scale with your business as it grows and changes. |
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Consulting
- Specs
- Research
- Proof-of-concepts
- Project management
- Procurement
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Solution design and capacity planning
We design IT solutions that solve problems, satisfy your needs, and scale with your business as it grows and changes. |
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Hardware
- Desktops, laptops, tablets, mobile
- Servers
- Printers, scanners, multi-functions
- Other devices and nodes
Network
- Internet/WAN connections
- Resource/printer/file sharing
- Wireless technologies
- Routers and switches
- Network and security appliances
- Remote access solutions
- Cabling
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Infrastructure
- UPS power protection
- Storage solutions
- Virtualization
- Mail servers (eg: Microsoft Exchange)
- Web servers
- File servers
- Database engines
- Document management (eg: Microsoft SharePoint)
Software
Cloud-based services
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Hardware
- Desktops, laptops, tablets, mobile
- Servers
- Printers, scanners, multi-functions
- Other devices and nodes
Network
- Internet/WAN connections
- Resource/printer/file sharing
- Wireless technologies
- Routers and switches
- Network and security appliances
- Remote access solutions
- Cabling
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Infrastructure
- UPS power protection
- Storage solutions
- Virtualization
- Mail servers (eg: Microsoft Exchange)
- Web servers
- File servers
- Database engines
- Document management (eg: Microsoft SharePoint)
Software
Cloud-based services
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Network Administration
- Server and network management
- Account and identity management
- User profiles
- Data organization schemes
- Permissions/access controls
- Software-defined policies
Asset and Fleet Management
- Asset control and tracking
- Asset allocations and lifecycle planning
- Warranty and licensing tracking
- Spare parts management
- Asset disposal
- Secure data destruction
- Recycling of e-waste
Support
- Technical support - hardware, software and network
- On-Site, remote, phone, e-mail and lab support options
- Disaster recovery
- Data recovery
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Infrastructure and Systems Maintenance
- Hardware maintenance and upgrades
- Software upgrades
- Patch management
- Preventative maintenance
- Print supplies management
- Change management
- Proactive monitoring
Educate
Protect
- Anti-virus, anti-malware and endpoint protection solutions
- Anti-spam solutions
- Firewalls
- Encryption
- Backups
- Disaster recovery preparation
- Testing and drills
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Network Administration
- Server and network management
- Account and identity management
- User profiles
- Data organization schemes
- Permissions/access controls
- Software-defined policies
Asset and Fleet Management
- Asset control and tracking
- Asset allocations and lifecycle planning
- Warranty and licensing tracking
- Spare parts management
- Asset disposal
- Secure data destruction
- Recycling of e-waste
Support
- Technical support - hardware, software and network
- On-Site, remote, phone, e-mail and lab support options
- Disaster recovery
- Data recovery
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Infrastructure and Systems Maintenance
- Hardware maintenance and upgrades
- Software upgrades
- Patch management
- Preventative maintenance
- Print supplies management
- Change management
- Proactive monitoring
Educate
Protect
- Anti-virus, anti-malware and endpoint protection solutions
- Anti-spam solutions
- Firewalls
- Encryption
- Backups
- Disaster recovery preparation
- Testing and drills
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The IT Lifecycle
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The IT Lifecycle
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